Terms and Conditions petika – Platform Usage Guidelines

These Terms and Conditions ("Agreement") govern your use of the website, mobile app, and all services provided by petika. By accessing or using any part of our platform, you acknowledge that you have read, understood, and agree to be bound by these terms.

Petika reserves the right to amend, update, or replace any part of this document at any time. Notification will be sent through your account when material changes occur. Continued use of the platform after such changes take effect is deemed as your acceptance of the revised terms.

The latest version of these Terms and Conditions will always be available on this page and dated "Last updated" according to the date of the latest amendment.

To register and use petika's services, you must meet all the following eligibility criteria:

• Aged 18 years and above on the registration date.
• Not on the list of individuals prohibited by local or international law from participating in online gambling activities.
• Register in your own personal capacity and not on behalf of others.
• Never had a petika account terminated for prior violations of terms without approval to re-register.
• Only possess one (1) active account at a time. Multiple account registration is strictly prohibited.

During registration, you are required to provide information that is true, complete, and current. petika reserves the right to request identity verification ("KYC" – Know Your Customer) at any time, especially before processing withdrawals exceeding certain limits.

The KYC process requires you to submit:

• Copy of valid identity card or passport.
• Recent proof of address (utility bill or bank statement not exceeding 3 months).
• Additional documents if required based on our internal risk assessment.

All documents submitted are processed securely using 256-bit SSL encryption and stored in accordance with petika's Privacy Policy. The verification process is usually completed within 24–48 business hours.

Petika accepts deposits via various local payment methods including FPX, e-wallets (Touch 'n Go, GrabPay, Boost), and direct bank transfer. All deposits are processed instantly upon payment confirmation.

For withdrawals, the following terms apply:

• Minimum withdrawal is RM 30 for each transaction.
• Withdrawals can only be made to a bank account registered and verified in your own name.
• Regular members receive withdrawal processing within 1 hour on working days.
• VIP members enjoy instant withdrawals within 15 minutes.
• Petika reserves the right to request additional verification for withdrawals exceeding certain limits before processing.

All bonuses and promotions offered by petika are subject to specific terms and conditions stated on our Promotions page. The following general terms apply to all types of bonuses:

• Each bonus can only be claimed once unless stated otherwise.
• Petika reserves the right to cancel or modify any promotion at any time without prior notice.
• Bonus abuse including the use of multiple accounts or wagering strategies deemed fraudulent will result in bonus forfeiture and account termination.
• Cashback is calculated based on net wagering activity within the specified period and credited according to the schedule stated in each promotion.
• Petika reserves the right to withhold withdrawals and investigate any account suspected of abusing promotions.

For more information about petika's latest promotions, please visit the Promotions us.

All games available on the petika platform – including sports, live casino, slots, and e-sports – are operated according to the rules set for each game category. Members are responsible for understanding the game rules before participating.

• Results of all games are final once the system has processed the outcome. petika does not accept disputes regarding processed results without strong evidence of technical error.
• In the event of technical disruption or system failure during a game in progress, petika reserves the right to cancel or suspend the round in question and return bets to members.
• Bets placed using funds obtained fraudulently or illegally will be voided entirely.
• Petika uses a Random Number Generator (RNG) system that has been audited and certified by independent third parties to ensure the fairness of every game.

As a petika member, you agree to comply with all of the following responsibilities throughout your use of our platform:

• Provide truthful information and update account details when there are changes to your personal information.
• Not using the petika platform for any illegal activities, including money laundering or fraud.
• Not using automated software, bots, or any tools that may interfere with platform operations or give you an unfair advantage.
• Fully responsible for all activity occurring under your account.
• Respect other users and petika customer support staff in all interactions.
• Play within your own financial means and use the responsible gaming tools provided by petika when needed.

You are fully responsible for maintaining the confidentiality of your account login information including username and password. petika recommends the following security practices:

• Use a strong and unique password – a combination of uppercase, lowercase, numbers, and symbols.
• Enable Two-Factor Authentication (2FA) available in your account settings.
• Do not share your login information with anyone, including family members.
• Log out of your account after each session, especially when using shared devices.
• Contact petika customer support immediately if you suspect unauthorized access to your account.

Petika will not be liable for any losses arising from your negligence in protecting login information. However, we will assist with a full investigation in cases of reported unauthorized access.

Petika reserves the right to suspend or terminate any member's account without prior notice under the following circumstances:

• Violation of any provision in these Terms and Conditions.
• Fraud, attempted fraud, or any suspected illegal activity.
• Use of multiple accounts or account sharing.
• Abuse of the bonus system or promotions.
• Failure to meet identity verification (KYC) requirements within the specified period.
• Account closure request by the member themselves through customer support.

When an account is terminated due to breach of terms, petika reserves the right to forfeit any unreleased bonus balance. Real money balance (non-bonus) that has not been withdrawn will be processed according to our internal assessment procedures.

Petika provides the betting platform on an "as is" basis. While we strive to ensure consistent and uninterrupted service, we cannot guarantee 100% availability at all times due to technical and external factors beyond our control.

• Petika will not be liable for any indirect, incidental, or consequential losses arising from the use or inability to use our platform.
• Petika's maximum liability to any member is limited to the net deposit amount made by that member within the 30 days prior to the claim.
• Petika is not responsible for any technical issues arising from devices, internet connection, or third-party software used by members.

Petika reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our discretion. When material changes occur, notification will be sent via:

• Notice in your account upon next login.
• Notifications via petika mobile app.
• Update of the "Last updated" date at the top of this page.

It is your responsibility to check this page periodically to ensure you are aware of the latest terms. Continued use of the petika platform after any amendments take effect is deemed as your acceptance of those amended terms.

If you have any questions, concerns, or feedback regarding these Terms and Conditions, our team is ready to assist you through the following channels:

• Live Chat: Available 24/7 in the petika app and website – response in less than 3 minutes.
• Email: [email protected]

For further information on how we handle your personal data, please refer to Privacy Policy us. For guidance on responsible gaming, visit the Responsible Gaming us.