Your privacy is our priority. This page transparently explains how petika collects, uses, stores, and protects your personal information whenever you use our platform.
Petika ("we", "Platform") respects the privacy rights of every individual who uses our services. This Privacy Policy transparently explains how we handle your personal data when you register, log in, make deposits, play, or simply browse the petika website and mobile app.
This document is formulated in accordance with the requirements of Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices in user data management. By using the petika platform, you acknowledge that you have read and understood this Privacy Policy.
If you have any questions about how we handle your data, don't hesitate to contact our team via 24/7 live chat available in the app.
Petika collects personal information through several methods depending on your interaction with our platform:
| Data Category | Information Examples | How Collected |
|---|---|---|
| Identity | Full name, identification card number, date of birth | Registration form & KYC process |
| Contact | Phone number, email address | Account registration |
| Financial | Bank account number, transaction history | Deposit & withdrawal process |
| Technical | IP address, device type, web browser | Automatic during platform usage |
| Usage | Betting records, games played | Platform activity |
| Communication | Customer support conversation records | Interaction with our team |
The information we collect is used for legitimate and transparent purposes. Below are the main purposes for which your data is used:
We do not use your data to make automated decisions that significantly affect your rights or interests without appropriate human assessment.
Petika does not sell, rent, or trade your personal data to any third parties for marketing purposes. However, there are limited situations where we need to share your information:
Petika continuously invests in security infrastructure to ensure your personal data remains protected at all times. The technical and organizational measures we employ include:
Your personal data is retained as long as your account is active and for the period required by law after account closure – typically up to 7 years for financial records in accordance with anti-money laundering regulatory requirements.
Petika uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:
You can manage cookie settings through your web browser at any time. However, disabling essential cookies may affect platform functionality.
As a petika user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you at any time through our customer support.
If you find your information is inaccurate or outdated, you may request corrections through account settings or customer support.
Under certain circumstances, you may request deletion of your personal data subject to applicable legal retention requirements.
You may object to the processing of your data for specific purposes such as marketing communications by updating your notification preferences in your account.
You have the right to receive your data in a machine-readable format for transfer to another service provider if required.
In certain situations, you may request that we restrict processing of your data while disputes or inquiries are resolved.
Petika is a betting platform exclusively for adults aged 18 and above. We do not knowingly collect or process personal data from individuals under 18 years of age.
Our age verification system is designed to identify and reject registrations from underage individuals. If we discover that a child's data has been collected inadvertently, it will be deleted immediately and the associated account will be terminated.
If you have reason to believe that someone underage is using this platform, please contact us immediately so that appropriate action can be taken.
Petika reserves the right to amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. When significant changes occur, we will notify you through:
We encourage you to review this page periodically. Continued use of the petika platform after amendments take effect signifies your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding how petika handles your personal data, please contact us through the following channels:
For more information about our platform terms of use, please refer to the Terms and Conditions. For responsible gaming guidance, visit the Responsible Gaming our.
Not just written promises – these are concrete measures we implement every day
Every piece of data you send to the petika platform is protected with 256-bit SSL encryption – the same technology used by leading financial institutions in Malaysia. No third party can intercept your data.
Your personal data is stored on encrypted servers with layered access controls. Only specifically authorized personnel can access data within the scope of their duties.
Petika has never and will never sell or lease your personal data to advertisers or any third parties for marketing purposes. Your data is only used to improve our services to you.
Identity documents you submit during the KYC process are processed in a secure and encrypted environment. Your documents cannot be viewed by personnel without a legitimate business need.
Our data security systems are regularly audited by independent cybersecurity firms. Audit findings are used for continuous improvement of data protection before any vulnerabilities can be exploited.
Every important activity in your account – including logins from new devices, password changes, and transactions – will trigger instant notifications so you always know what's happening.